Refund Policy

How we decide

Refunds are at our discretion. What this policy is for is someone who paid, gave Anyport a real try and found it did not fit. It should be rare, and the reason it should be rare is that one cluster is free with no card: the honest way to find out whether this works for you is to connect a cluster and deploy something before paying anything at all. The pricing page sets out what the free plan includes.

We consider a request on a first payment when it reaches us within 14 days of the charge, which is the same window our payment provider works to. Three things decide it:

• Whether the organization has had one before. One refund per organization. This exists so that trying a paid plan carries no risk, not so that a paid plan can be run a fortnight at a time.
• What the plan was used for in the meantime. A refund returns the organization to the free plan, so we ask you to bring it back to what the free plan holds first, which means removing clusters above the first from Anyport. That removes them from us, not from you: the machine is yours and everything on it keeps running.
• Whether we have already delivered it. Gateway traffic our infrastructure has carried is not refunded, unless the meter or the invoice was wrong.

Ask and you get a straight answer with a reason, not a form. Where consumer law in your country gives you a right to cancel that is stronger than any of this, that right applies and nothing here limits it.

A renewal you did not intend

Subscriptions renew automatically until you cancel them. A renewal that charges you for a period you had not meant to buy is the clearest case we refund, and the same 14 days and the same three considerations apply. This covers annual renewals as well as monthly ones.

Past that window, a paid period that has already run is not refunded. Cancelling stops the next renewal rather than clawing back the current one.

What each charge means

Your plan, monthly or annual

Considered for a refund within 14 days of a first payment, or of a renewal you had not meant to buy. After that, cancelling stops the next renewal and you keep the plan until the period you have already paid for ends.

Additional clusters

Charged for the days a cluster exists rather than by the month. Removing one stops the charge and any prepaid time is credited against your next invoice automatically, so there is nothing to request.

Gateway traffic past your allowance

Billed once when the period closes, for bytes our gateway has already carried. This is usage that has been delivered, so it is refundable only where the meter or the invoice is wrong. Setting a spend limit is the way to cap it in advance, and routing pauses at the limit rather than the bill continuing to grow.

Invoiced Enterprise agreements

Governed by the agreement we sign with you, which takes precedence over this page.

When we refund without being asked

Two cases, and in both of them we would rather find the charge before you do. If we billed you in error, for a cluster you had removed or traffic our meter counted twice, we refund the difference once it is confirmed. If we withdraw a paid service you are in the middle of a period for, we refund the unused time on a pro rata basis.

Cancelling, and what it does not do

Cancel at any time from your organization settings in the console, where Manage billing opens the payment provider portal. Your payment method, your invoices and cancellation all live there. There is no notice period and nothing to email us about.

Cancelling does not delete anything. Your clusters, projects and applications run on your own hardware and are untouched by a billing change. When the paid period ends, the organization returns to the free plan and its limits: what you have already built stays, and you lose the ability to add past those limits until you upgrade again. What we stop providing is the part that runs on our infrastructure, which is gateway routing for clusters that have no public address of their own.

One consequence of returning to the free plan is worth knowing in advance. The gateway allowance follows the plan, and traffic already carried in the current month still counts, so an organization that has used more than the free plan's 10 GB has its gateway routing paused until the allowance renews on its usual billing day. Anything served through your own load balancer is unaffected, and so is everything running inside the cluster.

How to request a refund

Email billing@anyport.dev from the address on the account, and include your organization name and the invoice or receipt number from the email your payment receipt came in. That is everything we need to find the charge.

• We reply within 2 business days, with an answer rather than an acknowledgement.
• Approved refunds go back to the payment method you paid with. We cannot send one anywhere else.
• Your bank usually shows it within 5 to 10 business days once it is issued. That part is out of our hands.
• If we turn a request down, we say which part of this policy it falls outside of.

Who charges you

Payments for Anyport are processed by Paddle, which acts as the merchant of record for the sale. Your invoice and your card statement therefore name Paddle rather than us, and refunds are issued through Paddle back to the original payment method. Their buyer terms apply to the transaction alongside this policy, and where local consumer law gives you a stronger right than anything written here, that right applies.

If a charge looks wrong, contact us before your bank. A chargeback takes weeks and locks the payment while it runs, where an email usually settles it the same day.

Changes

We may update this policy. The version that applies to a charge is the one published on the day it was made, so a change here never reaches backwards into something you have already paid for. Material changes are announced by email to the billing contact on the account.

Related

What each plan costs is on the pricing page, and the agreement covering your use of the service is in the terms of service. Anything else, ask us from the contact page.